Portfolio Site

I have 6+ years of UX experience working in SaaS, B2C, and airport tech

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Recent case studies

American Airlines - Choose flights

Website

UX Research

B2C

Redesign of the flight selection process for American Airlines leading to an additional $111 million/yr increase.

American Airlines - Checkout

Website

Mobile App

Kiosk

UX Research

On the checkout team for American Airlines I worked on the new checkout application that is used across 40 different flows. The new app reduced errors by 9% and raised conversion by 4%.

Service Autopilot - Team App

Mobile App

UX Research

B2B

A 0->1 project for a startup based in Dallas, Texas. In this role, I launched a new app called The Team App which streamlined how service teams manage tasks, schedules, and field operations.